Terms of service

LAPTITUDE – GENERAL TERMS AND CONDITIONS AND END-USER LICENCE AGREEMENT  

Version: 26 September 2025 

These General Terms and Conditions and End-User Licence Agreement ("Agreement") constitute a binding legal agreement between Grendel Games B.V., a private limited company registered in the Netherlands under Chamber of Commerce number 58904301, with its registered office at Blokhuisplein 40, 8911 LJ Leeuwarden, the Netherlands ("Grendel Games", "we", "us", "our"), and you, the person purchasing Hardware and/or licensing Software from Grendel Games ("Customer", "you", "your"). 

This Agreement governs your purchase of Hardware and your access to and use of the Software comprising Laptitude product. By placing an order, accepting delivery, or using the Hardware or Software, you accept this Agreement and agree to be bound by it. Depending on where you reside, you may have rights under applicable local laws that cannot be limited or waived. Nothing in this Agreement limits any such rights under those local laws. 

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ORDER, ACCEPT, OR USE LAPTITUDE (HARDWARE OR SOFTWARE). 

IMPORTANT WARNING: Laptitude is a training tool and NOT A MEDICAL DEVICE. It is NOT intended for the diagnosis, treatment, cure, or prevention of disease and must NEVER be used during actual surgical procedures or for making treatment decisions. It is solely intended for training purposes. Please also read the Safety Guide carefully. 

Article 1: Definitions 

Account: The personal account created by the Customer to access and manage the Software, Subscription, and related services. 

Agreement: These General Terms and Conditions and End-User Licence Agreement, including all Appendices and the Order Process. 

Customer: The person who purchases Laptitude from Grendel Games and is an end-user during the Subscription Period. 

Documentation: All manuals (including the Safety Guide), instructions, or other materials provided by Grendel Games relating to Laptitude. 

Grendel Games: Grendel Games B.V., as described above. 

Hardware: The physical components of Laptitude purchased by the Customer, as specified during the Order Process. 

Intellectual Property Rights: All intellectual property rights, including copyrights, trademark rights, patent rights, trade secrets, database rights, etc., relating to Laptitude. 

Laptitude: The combination of Hardware and Software provided by Grendel Games for laparoscopic surgical skills training. 

Law: Any applicable statute, law, ordinance, regulation, rule, code, order, constitution, treaty, common law, judgment, decree, or other requirement of any federal, state, local, or foreign government or political subdivision thereof, or any arbitrator, court, or tribunal of competent jurisdiction. 

Licence: The licence granted to the Customer to use the Software under the terms of this Agreement. 

Order Process: The process via the Grendel Games website or another channel designated by Grendel Games through which the Customer orders Laptitude and the details of the purchase are confirmed. 

Software: The Grendel Games software products forming part of Laptitude, including updates, upgrades, and associated Documentation, delivered electronically for installation on the Customer's device. 

Subscription: The right to use the Software for the duration of the Subscription Period, subject to payment of the applicable fees. 

Subscription Period: The period for which the Customer has obtained a licence for the Software, as indicated during the Order Process, including any renewal terms. 

Article 2: Applicability of the Agreement 

2.1. This Agreement applies to every offer made by Grendel Games and every distance contract concluded between Grendel Games and the Customer relating to Laptitude. 

2.2. The Agreement is concluded at the moment the Customer accepts Grendel Games' offer via the Order Process and complies with the conditions set therein. 

2.3. Grendel Games will promptly confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by Grendel Games, the Customer may rescind the Agreement. 

Article 3: Cancellation 

3.1. Depending on the Customer's location and legal status, they may have a statutory right under Law to withdraw from the purchase of Laptitude (Hardware and/or Software Subscription) within a specific period without giving any reason. Customers with residence in the EU may withdraw from their purchase within 14 days of the moment of purchase. 

3.2. Where applicable, the cancellation period expires after 14 days from the day the Customer acquires physical possession of the Hardware, or from the day the Agreement is concluded for Software Subscriptions. 

3.3. Where permitted by Law, the right of cancellation for the supply of digital content (Software) not supplied on a tangible medium may expire early if: (a) the performance has begun with the Customer's prior express consent; AND (b) the Customer has acknowledged to thereby lose the right of cancellation. Grendel Games will seek this consent and acknowledgement during the Order Process where applicable. 

3.4. To exercise an applicable right of cancellation, the Customer must inform Grendel Games (at https://laptitude.com/support) of their decision by an unequivocal statement.  

3.5. If the Customer validly cancels the Agreement, Grendel Games shall reimburse payments received, potentially including standard delivery costs, according to the timelines and conditions stipulated by applicable Law. Grendel Games may be entitled to withhold reimbursement until the Hardware is returned or evidence of return is provided. 

3.6. Where a right of cancellation applies, the Customer shall return the Hardware according to the instructions and timelines required by Law. The Customer bears the direct cost of returning the Hardware. 

3.7. The Customer may be liable for any diminished value of the Hardware resulting from handling beyond what is necessary to establish its nature, characteristics, and functioning. 

Article 4: Price and Payment 

4.1. Prices: The prices of Laptitude as stated during the Order Process are in the specified currency. Unless explicitly stated otherwise during the Order Process for your specific destination country, prices are inclusive of applicable VAT or sales tax but exclusive of any import duties or customs clearance fees that may be levied by authorities in your country upon importation. Delivery costs are stated separately. 

4.2. Import Duties and Taxes: For deliveries outside the European Union, the price you pay to Grendel Games may include applicable import duties and taxes, depending on the shipping options selected and confirmed during the Order Process. 

4.3. Payment: Payment must be made using the payment methods offered during the Order Process. For Software Subscriptions, fees are charged periodically in advance. 

4.4. Non-payment: If the Customer fails to meet payment obligation(s) in time, Grendel Games may, after providing notice and a reasonable grace period according to Law, charge statutory interest on the overdue amount and potentially claim reasonable collection costs, where permitted by Law. Grendel Games may also immediately suspend access to the Software in the event of non-payment. 

Article 5: Delivery of Hardware 

5.1. Place of Delivery: The place of delivery is the address that the Customer has made known to Grendel Games in the Order Process. 

5.2. Delivery Period: If a specific delivery period has not been explicitly agreed or communicated in the Order Process, Grendel Games will execute accepted orders within a reasonable time (less than 30 days). Depending on Law, the Customer may have the right to terminate the Agreement free of charge if delivery is unreasonably delayed beyond the agreed or required timeframe under Law. 

5.3. Loss or damages during shipping: The risk of damage and/or loss of Hardware rests with Grendel Games until the moment of delivery to the Customer, unless agreed otherwise in the Order Process.  

Article 6: Legal guarantee on Hardware and Refund Policy  

6.1. Legal guarantee: Grendel Games warrants that the Products (Hardware only) will conform to the Agreement and fitness for their intended purpose (laparoscopic skills training) according to standards applicable at the time of purchase.  

6.2. Intended Use: Laptitude is solely intended for training laparoscopic skills, as further described in the Documentation and this Agreement. Laptitude confirms if it is suitable for this specific purpose. Laptitude is expressly NOT intended and NOT suitable for medical diagnosis or treatment, use during surgery, or any use other than training. Use in accordance with the instructions in the Documentation (including the Safety Guide) is essential for conformity. 

6.3. Non-conformity: The Customer is entitled to statutory rights under Law if Laptitude is faulty, not fit for purpose, or not as described. These rights vary depending on the Customer's country of residence. Generally, these rights exist for a specific period after delivery (two years if in the European Union). 

6.4. Defects: Within 30 dates after delivery, a fault may be presumed to have existed at the time of delivery, unless Grendel Games can prove otherwise or this is inconsistent with the nature of Laptitude or the fault. After this period, the Customer may need to prove the fault existed at delivery. 

6.5. Refund Policy: If Laptitude does not conform to the Agreement, Grendel Games refers Customer to the options in the [Grendel Games Refund Policy] Appendix C. 

6.6. No Commercial Warranty on Hardware: Other than the Customer's statutory rights under Law (legal guarantee), Grendel Games provides no warranty on the Hardware.  

6.7 Proof of Purchase: For any warranty claim or refund, we may require reasonable proof of purchase. A proof of purchase can be a dated sales receipt from Grendel Games or a reseller authorised by Grendel Games,  an official order confirmation email from Grendel Games or similar evidence. 

Article 7: Software Licence and Customer Account 

7.1. Licence Grant: Subject to full payment and compliance with this Agreement, Grendel Games grants the Customer a worldwide, non-exclusive, non-transferable, non-sublicensable, revocable licence during the Subscription Period to download, install, and use the Software on a device owned or controlled by the Customer, solely for personal, non-commercial training purposes as described in the Documentation. 

7.2. Use Restrictions: The Customer is not permitted to: 

(a) Copy the Software, except for one reasonable backup copy where permitted by Law; 

(b) Modify, translate, adapt, or otherwise create derivative works or improvements of the Software; 

(c) Reverse engineer, disassemble, decompile, decode, or otherwise attempt to derive or gain access to the source code of the Software, except as may be expressly permitted by mandatory provisions of Law; 

(d) Rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make the Software available to any third party; 

(e) Remove, delete, alter, or obscure any trademarks or any copyright, trademark, patent, or other intellectual property or proprietary rights notices; 

(f) Use the Software for any purpose other than its intended training purpose, specifically excluding any use for diagnosis or treatment of real patients, use in actual surgical procedures, or use in safety-critical systems; 

(g) Use the Software for purposes of competitive analysis or the development of competing products; 

(h) Use the Software in violation of any Law. 

7.3. Software Updates: Grendel Games may update the Software from time to time. Installation may be required for continued optimal use or to maintain conformity required by Law. Updates during the Subscription Period form part of the Software and are subject to this Agreement. Grendel Games will inform the Customer about available updates through the Account. 

7.4. Backend Access & Service Availability: Access to any backend system for statistics or other online features is part of the Subscription and subject to this Agreement. Grendel Games will use reasonable efforts to keep such online services operational. However, Grendel Games does not guarantee uninterrupted availability and shall not be liable (subject to Article 10.5(a) and mandatory Law) for temporary unavailability due to maintenance, technical issues, or Force Majeure Events (Article 13.6). Functionality may be limited after the Subscription ends. 

7.5. Third-Party Components: The Software may contain third-party components licensed under separate terms, which will be listed in the Documentation. 

7.6 Internet Access: Accessing and using Software may require an internet connection for which you are solely responsible. Further, you are solely responsible for payment of any third-party fees associated with your internet connection, including internet service provider or airtime charges. The provision, quality and security of internet connectivity are the sole responsibility of the third party providing your internet service. 

7.7. Third-Party Links: The Software or Grendel Games website may contain links to third-party websites or resources. Grendel Games provides these links only as a convenience and is not responsible for the content, products, or services on or available from those websites or resources or links displayed on such websites. You acknowledge sole responsibility for and assume all risk arising from your use of any third-party websites or resources. 

7.8. Account Creation: To use the Software and related services, you may be required to create an Account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. 

7.9. Account Security: You are responsible for safeguarding your Account password and for any activities or actions under your Account, whether or not you have authorized such activities or actions. You agree to notify Grendel Games immediately of any unauthorized use of your Account. Grendel Games is not liable for any loss or damage arising from your failure to comply with these security obligations. 

7.10. Account Use: Your Account is personal to you. You agree not to share your Account credentials or transfer your Account to any third party. 

7.11. Account Suspension/Termination: Grendel Games reserves the right to suspend or terminate your Account if any information provided during the registration process or thereafter proves to be inaccurate, false, or misleading, or if you breach this Agreement, including engaging in prohibited activities related to the Software licence (Article 7.1). 

Article 8: Intellectual Property 

8.1. Reserve all Rights: All Intellectual Property Rights relating to Laptitude (including but not limited to tradename, Hardware design, Software and Documentation) belong exclusively to Grendel Games or its licensors. This Agreement only grants a right of use (Licence) and does not transfer ownership. 

8.2. Feedback: Any feedback provided by the Customer may be used freely by Grendel Games without compensation to improve its products and services. 

Article 9: Privacy and Data Processing 

9.1. Processing of Personal Data: Grendel Games processes personal data of the Customer in accordance with its Privacy Policy [Link to Privacy Policy] and applicable data protection Law, including the General Data Protection Regulation (GDPR) where applicable. This policy describes what data is collected and for what purposes. 

9.2. Performance Data: The Software collects data regarding user performance, usage patterns, and progress ("Performance Data") to provide feedback within the platform and improve the product. This data is primarily used for the benefit of the Customer. 

9.3. Anonymised Data: Grendel Games may use anonymised and aggregated data for analysis, benchmarking, and product improvement, provided it cannot be traced back to any individual. 

Article 10: Liability 

10.1. Not a Medical Device: Grendel Games reiterates that Laptitude is NOT a medical device and is intended SOLELY for training purposes. Grendel Games is not liable for any loss or damage arising from use other than the intended training purpose, including but not limited to use in actual medical procedures or diagnoses. 

10.2. No Guarantee of Skill: Use of Laptitude does not guarantee any specific level of surgical proficiency or positive outcomes in practice. Skill development varies per individual. 

10.3. AI & Anatomical Accuracy: If the Software uses AI for scenarios or anatomical representations, no warranty is given as to their complete accuracy. Actual anatomy may differ. Reliance on simulated anatomy is at the user's own risk. 

10.4. Safety Warnings: The Customer must carefully follow the instructions and warnings in the provided Safety Guide (see also Appendix B). Grendel Games is not liable for damage resulting from failure to follow these instructions, unless such liability cannot be excluded under mandatory provisions of Law. 

10.5. Limitation of Liability: 

(a) Nothing in this Agreement shall limit or exclude Grendel Games' liability for matters where liability cannot be excluded or limited under mandatory provisions of Law. This includes liability for death or personal injury caused by negligence or intent, fraud, defective products under mandatory product liability Law, and breach of fundamental statutory rights regarding the Product (such as the right to conformity), although the exact scope depends on the mandatory provisions of Law in the Customer's jurisdiction. 

(b) Subject to Article 10.5(a) and mandatory provisions of Law, Grendel Games' liability arising out of or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the compensation of direct damages resulting from an attributable failure by Grendel Games to perform its obligations under this Agreement. Liability for indirect or consequential damages is excluded to the extent permitted by mandatory provisions of Law. 

Article 11: Duration and Termination 

11.1. The Agreement for the purchase of Hardware is, in principle, perpetual (ownership). The Licence for the Software is valid for the agreed Subscription Period. 

11.2. Subscription Renewal and Cancellation: Software Subscriptions may renew automatically for successive periods equal to the initial term, unless the Customer cancels the Subscription via their Account settings or by contacting Grendel Games customer service before the end of the current Subscription Period. Grendel Games will notify the Customer reasonably in advance of any automatic renewal and any associated charges. The Customer may cancel the Subscription effective at the end of the current Subscription Period according to the instructions provided via their Account or customer service. Early cancellation may be permitted if required by mandatory Law under specific circumstances. 

11.3. Price Changes: Grendel Games reserves the right to change Subscription fees for future renewal periods. Customers will be notified of any price changes reasonably in advance (e.g., at least 30 days before the renewal date). If the Customer does not agree with the price change, they may cancel their Subscription before the new price takes effect. 

11.4. Termination by Grendel Games: Grendel Games may terminate the Licence and Subscription if the Customer materially breaches this Agreement (including non-payment or violation of Account or Licence terms), subject to providing notice and cure periods as required by Law. 

11.5. Effect of the Termination: Upon termination of the Licence/Subscription, the Customer must cease all use of the Software and uninstall it. Subscription fees already paid are generally non-refundable (except in cases of valid withdrawal or termination due to Grendel Games' breach or product non-conformity as per statutory rights under Law). 

Article 12: Governing Law and Dispute Resolution 

12.1. Choice of law: This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the Law of the Netherlands, without giving effect to any choice or conflict of Law provision or rule that would result in the application of any Law other than that of The Netherlands. The applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded. 

12.2. Mandatory consumer protection: Notwithstanding Article 12.1, if the Customer resides in an EU member state, or another country with mandatory consumer protection Law, the Customer will benefit from any mandatory provisions of Law of their country of residence which provide greater protection than Dutch Law. Nothing in this Agreement affects the Customer's rights to rely on such mandatory provisions of Law. 

12.3. Dispute Resolution: If you have a complaint regarding our products or services, we encourage you to contact us first at https://laptitude.com/support so we can attempt to resolve your concern informally. If your complaint is not resolved, you may use alternative dispute resolution (ADR). As a consumer residing in the European Union, you have the right to submit your dispute to a recognized ADR entity. Information about approved ADR bodies in your country can be found via your national consumer authority. We are neither obliged nor committed to use a specific ADR entity, unless required by mandatory Law. However, we will consider participating in ADR procedures in good faith to resolve disputes amicably. Any dispute arising between the Customer and Grendel Games relating to this Agreement that is not resolved amicably or through ADR shall be submitted to the competent court determined in accordance with applicable Law.  

Article 13: Miscellaneous 

13.1. Entire agreement: This Agreement constitutes the entire agreement between the parties regarding its subject matter. 

13.2. Amendments: Changes are only valid if agreed in writing or accepted electronically under a clear process. Grendel Games may propose changes to the terms for ongoing subscriptions. Customers will be notified in advance and will  have the right to reject the changes and terminate the Agreement if the changes are material and detrimental. 

13.3. Assignment: The Customer may not transfer rights and obligations under this Agreement to third parties without Grendel Games' prior written consent. 

13.4. Communication: Communication primarily takes place via the Account and email to the addresses provided by the Customer. The Customer is responsible for keeping contact details up to date. 

13.5. Severability: If any provision proves invalid or unenforceable under mandatory Law, the remaining provisions shall remain in force.  

13.6. Force Majeure: Grendel Games shall not be liable or responsible to the Customer, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement when and to the extent such failure or delay is caused by or results from acts beyond Grendel Games' reasonable control, including, without limitation: (a) acts of God; (b) flood, fire, earthquake, or explosion; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest; (d) government order, law, or actions; (e) embargoes or blockades; (f) national or regional emergency, pandemics or epidemics; (g) strikes, labour stoppages or slowdowns, or other industrial disturbances; (h) shortage of adequate power or transportation facilities; or (i) other similar events beyond the reasonable control of the party impacted (a "Force Majeure Event"). If Grendel Games suffers from a Force Majeure Event it shall give notice within a reasonable timeframe to the Customer, stating the period of time the occurrence is expected to continue. Grendel Games shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized. Performance obligations are suspended for the duration of the Force Majeure Event. If the Force Majeure Event prevents performance for a continuous period of more than sixty (60) days, either party may terminate this Agreement or the affected part thereof upon written notice. This clause does not limit the Customer's statutory rights to terminate the Agreement in case of non-delivery or significant delay as provided under applicable mandatory Law. 

Key points: 

1. Intended Use 

Laptitude is a training tool and not a medical device. Only for laparoscopic skills training. Not for diagnosis, treatment, or use in actual surgery.

2. Electrical Safety 

Follow instructions regarding power, cables, and avoid contact with water. Do not open the housing. 

3. Physical Safety 

Be careful with metal parts, assembly, and trip hazards. Keep out of reach of children (<14 years) and pets. 

4. Ergonomics 

Take breaks, pay attention to posture, use a larger screen for longer sessions. Stop if pain persists and seek medical advice. 

5. Medical Conditions 

Consult a doctor if you have epilepsy or bone/joint problems. Keep away from pacemakers/medical implants. 

6. Environment 

Use indoors, dry, not exposed to extreme temperatures, smoke, or dust. 

Appendix C: Refund Policy 

1. Hardware Returns 

a. You may return Laptitude hardware within 14 days of receipt for a full refund of the purchase price. 

b. Hardware must be returned in its original packaging with all accessories and documentation. 

c. You are responsible for return shipping costs unless the product is defective. 

d. Refunds will be processed within 14 days of our receipt of the returned hardware using the same payment method used for purchase. 

2. Software Subscription Refunds 

a. For monthly subscriptions: If you cancel within the first 7 days of your initial subscription, you will receive a full refund. No refunds are provided for cancellations after this period or for accounts that have logged more than two (2) hours of play time, to be determined by the play time registration in the Laptitude Dashboard. 

b. For annual subscriptions: If you cancel within 14 days of purchase, you will receive a full refund. Cancellations after 14 days but before 30 days will receive a prorated refund. No refunds are provided for cancellations after 30 days. 

c. Educational and institutional subscriptions are subject to the refund terms specified in your purchase agreement. 

3. Defective Products 

a. If hardware is defective upon receipt, you may request a replacement or full refund within 14 days. 

b. For defects discovered after 14 days but within the warranty period, repair or replacement will be provided in accordance with the warranty terms. 

c. Software defects will be addressed through updates and patches. If critical functionality is unavailable for more than 72 consecutive hours, you may request a prorated refund for the affected period. 

4. Requesting a refund 

a. To request a refund, contact our customer support at support@laptitude.com or through your account portal. 

b. Please include your order number, purchase date, and reason for the refund request. 

c. For hardware returns, you will receive return shipping instructions after your refund request is approved. 

5. Exceptions 

a. Customized or personalized products may not be eligible for return unless defective. 

b. Products damaged due to misuse, abuse, or failure to follow instructions are not eligible for refund. 

c. Grendel Games reserves the right to deny refund requests that do not comply with this policy.