Refund policy

1. Hardware Returns 

a. You may return Laptitude hardware within 14 days of receipt for a full refund of the purchase price. 

b. Hardware must be returned in its original packaging with all accessories and documentation. 

c. You are responsible for return shipping costs unless the product is defective. 

d. Refunds will be processed within 14 days of our receipt of the returned hardware using the same payment method used for purchase. 

2. Software Subscription Refunds 

a. For monthly subscriptions: If you cancel within the first 7 days of your initial subscription, you will receive a full refund. No refunds are provided for cancellations after this period or for accounts that have logged more than two (2) hours of play time, to be determined by the play time registration in the Laptitude Dashboard. 

b. For annual subscriptions: If you cancel within 14 days of purchase, you will receive a full refund. Cancellations after 14 days but before 30 days will receive a prorated refund. No refunds are provided for cancellations after 30 days. 

c. Educational and institutional subscriptions are subject to the refund terms specified in your purchase agreement. 

3. Defective Products 

a. If hardware is defective upon receipt, you may request a replacement or full refund within 14 days. 

b. For defects discovered after 14 days but within the warranty period, repair or replacement will be provided in accordance with the warranty terms. 

c. Software defects will be addressed through updates and patches. If critical functionality is unavailable for more than 72 consecutive hours, you may request a prorated refund for the affected period. 

4. Requesting a refund 

a. To request a refund, contact our customer support at support@laptitude.com or through your account portal. 

b. Please include your order number, purchase date, and reason for the refund request. 

c. For hardware returns, you will receive return shipping instructions after your refund request is approved. 

5. Exceptions 

a. Customized or personalized products may not be eligible for return unless defective. 

b. Products damaged due to misuse, abuse, or failure to follow instructions are not eligible for refund. 

c. Grendel Games reserves the right to deny refund requests that do not comply with this policy.